Excellent Office 365 Tech Support – Access 24 x7 Availability Advantage

The Office 365 suite encompasses three package options for businesses, small, medium, and the enterprise edition. Excellent Office 365 tech support is available in all three formats. Microsoft entitles customers with direct assistance if you purchased the program from the official website.

Buyers who received their package from a Microsoft authorized reseller are also eligible for support, but indirectly. In the indirect option, you need to access the ‘Manage Delegated Administrator’ option under the Admin header. The assigned administrator takes up your issue with the Microsoft support team until it resolves. 

24/7 availability advantage

In fact, the perfect support and troubleshooting advantage is a key factor why many businesses choose Office 365 in the first place. The support system is active 24/7, and it guarantees full resolution of your unique issue at the earliest. However, there are slight variations in the 24/7 availability format. You can access support 24/7 only for critical issues in the small business package.

In the medium business package, usual business hours are assigned for non-critical issues. Of course, the serious problems are open to 24/7 support. The best of the formats is obviously the Enterprise edition where full support is available all the time. In all critical issues, the maximum phone response time is within 1 hour. Surely, one hour is a long time to hold on to the holding music. In reality, it usually does not take more than 10/15 minutes for the support team to respond. 

The troubleshooting covers all key aspects. 

The assistance includes:

•  A guarantee of 99.99% uptime, backed financially with the SLA (Service Level Agreement)
•  Provision for service health dashboard where users can access the detailed history of current and past technical issues
• The support system has arrangements to plan the periodic maintenance schedule of your Office 365 suite
•  Besides the immediately useful technical phone support, customers also benefit from pre-sales support, email support, virtual chat support, plus support for accounts & billing

The final feedbacks

Actual user reviews are always in high praise about the superb Office 365 tech support. The customer representative on the other side of the phone never tells you “We do not have support available for this issue.” Instead, the rep listens carefully and in full detail to your problems before resolving them fully and finally. The executive takes as much time as it takes, and you can have multiple support staffs working on the issue if it is highly critical. 

Help from the community

Users can immensely benefit from the Office 365 community forums. You can find answers to almost all and any general queries in the forums. Users can find helpful resources such as blogs, discussion threads, and direct replies from forum moderators. Approaching the community is a good option to self-help your Office 365 issues. 

However, if the problem is pertinent, the troubleshooting team is always ready to answer your unique queries. Simplifying matters further, Microsoft arranges the support in around 20 languages. Besides the usual English, Spanish, French, German, Russian, and Italian, users can also place their queries in Chinese, Thai, Korean, Arabic, Turkish, and Hebrew among other languages.