Everything You Need to Know About Office 365 Technical Support

With customer satisfaction becoming one of the most critical aspects of modern business, providing quality customer support has become essential for all types of businesses. The need of good customer support becomes all the more important for IT solutions and services because regardless of how good your services or solutions are, customers are bound to face minor/major problems  with them and you need to ensure quick addressing of such issues to maintain high levels of customer satisfaction. This the reason Microsoft offers many types of technical support services for its business productivity advancing suite, Office 365.

There are 4 major ways in which Microsoft offers technical assistance for Office 365:

1. Online help: Microsoft has an exclusive website, Support.office.com for Office 365 Online help that has answers to most of the common issues of the users like setup or installation issues with Office 365, training sessions, how to check the Office 365 bill details, and much more. This website is accessible to all and anyone can easily find the solution to such minor issues by following the instructions on this website.
2. Help from Community Forums: Microsoft has active community forums where users can discuss their hassles and get them resolved by the Microsoft experts active in the forums. Such community forums are a quick of finding solutions as there is a high probability that the issues being faced by the user have already been discussed in the community forum, and in case the user cannot find relevant answers, he/she can always post a new question.
3. Online Help request: For faster resolution of problems, Microsoft allows the admins to submit online requests for help, which the Office 365 admin center addresses at priority. The Office 365 admin center either finds a solution to the problem or connects the Admin to an expert via email or phone. It is worth noting that this facility is not available to everyone; instead only Admins can submit help requests to the Office 365 admin center.
4. 24 X 7 Technical Support Helpdesk: Last but not the least, Microsoft also offers telephone-based customer support services. This facility is also exclusive only to the Admins and they need to provide their account details when speaking to the technical support executive. The dialing number of the Office 365 technical support helpdesk can vary from country to country. It is worth noting that 24 X 7 telephone-based Office 365 tech support service for admins is provided only in English.

The above discussed Office 365 tech support services are the ones provided to Office 365 users directly from the users. In case you have purchased Office 365 services from a Microsoft VAR (Value Added Reseller), it may provide its own Office 365 technical support services as well.